The best way to get started is to contact us directly so we can learn a little more about your child’s needs and find an appointment time that works for your family.

You can get in touch with us by:

• Call: 0432 122 121

• Email: admin@paizo.com.au

• Complete our online enquiry form on our website

Once we receive your enquiry, we’ll contact you as soon as possible to discuss your child’s needs, answer any questions you may have, and arrange your first appointment.

We look forward to meeting you and your family!

Our initial paediatric physiotherapy appointments are 60-75 minutes, giving us plenty of time to get to know your child, understand your concerns and goals, and complete a thorough assessment.

Follow-up appointments are typically 45–60 minutes, depending on your child’s individual needs and the goals of their therapy.

We understand that every child is different, and sometimes a little extra time is helpful. Extended consultations are available on request if you feel your child would benefit from additional time with their physiotherapist.

Yes, Paizo offers Telehealth consultations when appropriate.

We believe healthcare should be timely and accessible, which is why we offer Telehealth consultations Australia-wide for families who may need guidance, advice or follow-up support.

While Telehealth can be a convenient and effective option for some children and families, we generally prefer face-to-face appointments. Seeing your child in person allows our physiotherapists to build a connection with them, observe how they move and interact in their natural environment, and complete a more comprehensive assessment.

If you’re unsure whether Telehealth is suitable for your child, we’re happy to discuss your needs and help determine the best approach.

No, you don’t need a referral to see a paediatric physiotherapist. You can contact Paizo directly to book an appointment for your child.

If your child is already seeing a GP, paediatrician or another healthcare professional, we’re also happy to work alongside their existing care team to ensure everyone is working towards the same goals.

Yes absolutely, Paizo provides paediatric physiotherapy to children who access the National Disability Insurance Scheme (NDIS).

We can work with families who are self-managed or plan-managed.

Our physiotherapy services can support children with a range of developmental, neurological, physical and functional needs. We’ll work with you to understand your child’s goals and provide therapy that is tailored to their individual needs.

Yes! You may be able to claim a rebate for your paediatric physiotherapy appointment through your private health insurance, depending on your level of cover.

Payment for your appointment is made in full at the time of your consultation. We’ll then provide you with a paid invoice that includes the information you need to submit a claim to your private health insurer.

Private health insurance rebates vary between providers and policies, so we recommend checking directly with your insurer to confirm your level of physiotherapy cover and any applicable limits or waiting periods.

Yes, eligible patients may be able to claim a Medicare rebate for physiotherapy at Paizo under a Chronic Condition Management Plan (CCMP), provided they have a valid GP referral and meet the relevant Medicare eligibility criteria.

Paizo is a private billing practice, and while we utilise the Medicare Benefits Schedule (MBS), we are not a bulk billing service. This means that patients are required to pay the private fee in full at the time of their appointment. They can then submit a claim to Medicare and receive the applicable rebate.

As our private fee is higher than the Medicare rebate, there will generally be a gap payment that is not covered by Medicare.

If you’re unsure whether your child is eligible for a Medicare rebate, we recommend speaking with your GP before making an appointment.

We understand that accessing quality healthcare can be a significant investment for families. That’s why we are committed to being transparent about our fees and providing high quality, personalised care to each client.

Our team of experienced Paediatric Physiotherapists have undertaken extensive university study, ongoing professional development and years of clinical experience to develop skills needed to support children and their families.

Our fees reflect the time, expertise and care involved in providing quality paediatric physiotherapy services. Your appointment is just one part of the service we provide. Our clinicians also spend significant time on essential activities such as:

• Reviewing your child’s history and preparing for appointments

• Writing clinical notes and reports

• Communicating with GPs and other healthcare professionals

• Liaising with schools, childcare and other support services

• Coordinating care with other members of your child’s healthcare team

• Developing and updating individualised treatment plans and home programs

These activities are an important part of providing safe, high-quality and coordinated care, and help us achieve the best possible outcomes for your child.

Our goal is to provide exceptional care while ensuring our service remains sustainable, allowing us to continue supporting children and families with the time, care and expertise they deserve.